Important Links & Support Services in Dover
Local help, emergency contacts, advice and support services for people living in, working in, or visiting Dover.
🚨 Quick Emergency Help
| Nom | Description | Contact details |
|---|---|---|
| Emergency services | Police, fire or ambulance. Use where there is immediate danger, serious injury, fire, crime in progress, or risk to life. | 999 |
| Police non-emergency | Report crime or incidents where there is no immediate danger. | 101 |
| NHS 111 | Urgent medical help or advice when it is not life-threatening. | 111 |
| Samaritans | Free emotional support, 24 heures par jour. | 116 123 |
| Childline | Free confidential support for children and young people. | 0800 1111 |
| Crimestoppers | Report crime anonymously. | 0800 555 111 |
🏛️ Council & Public Services
| Nom | Description | Contact details |
|---|---|---|
| Dover Town Council | Local town council services. | Maison Dieu House, Biggin Street, Dover, CT16 1DW 01304 242625 |
| Dover District Council | Housing, waste, council tax, avantages, environmental health, licensing and community safety. | Council Offices, White Cliffs Business Park, Dover, CT16 3PJ 01304 821199 |
| Kent County Council | Adult social care, children’s services, highways, libraries, education and public health. | 03000 41 41 41 |
| Adult & Children’s Social Care | Social care support and out-of-hours contact. | Adult: 03000 41 61 61 Children: 03000 41 11 11 Out of hours: 03000 41 91 91 social.services@kent.gov.uk |
| Naissances, Décès & Marriages in Kent | Registration services. | 03000 41 51 51 registeroffice@kent.gov.uk |
| Bibliothèque de Douvres / Centre de découverte de Douvres | Library and discovery centre services. | Place du marché, Dover 03000 41 31 31 doverlibrary@kent.gov.uk |
💚 Health & Wellbeing
| Nom | Description | Contact details |
|---|---|---|
| Dover Health Centre | Local health centre. | Maison Dieu Road, Dover, CT16 1RH 01304 865500 |
| Dover Counselling Centre | Counselling and support. | Horizon House, Gordon Road, Whitfield, Dover, CT16 2ET 01304 204123 support@dcc-care.org |
| Riverside Community Hub | Community support and local activities. | Maison Dieu Gardens, Dover, CT16 1RL 01304 207268 admin@riversidedover.org.uk |
| South Kent Mind | Mental health support and wellbeing guidance. | 01303 250090 |
| Kent Coast Volunteering | Volunteering and community support. | 01304 367898 info@kcv.org.uk |
🧾 Advice, Money & Practical Support
| Nom | Description | Contact details |
|---|---|---|
| Citizens Advice Dover, Deal & District | Money, debt, avantages, housing, employment and consumer advice. | Maison Dieu Gardens, Dover, CT16 1TG 01304 272499 Adviceline: 0808 278 7961 contact@doverdealcitizensadvice.org.uk |
| Jobcentre Plus Dover | Employment and benefits support. | 72–75 Maison Dieu Road, Dover, CT16 1NN Jobcentre: 0800 169 0190 Universal Credit: 0800 328 5644 |
| Dover Foodbank | Emergency food and practical support. Foodbanks may require a referral or voucher. | 07754 178297 / 07754 178295 info@dover.foodbank.org.uk |
| Dover Pantry | Affordable food support. Area covered: CT16 and CT17. Membership may be required. | Unit 16, Centre de Charlton, Grande rue, Dover, CT16 1TT 07898 045384 manager@doverpantry.org |
| Live Well Kent & Medway | Wellbeing support and guidance. | 0800 567 7699 info@livewellkent.org.uk |
🏠 Housing, Homelessness & Domestic Abuse Support
| Nom | Description | Contact details |
|---|---|---|
| Dover District Council Housing | Help if you are homeless or at risk of homelessness. | 01304 872265 housing.options@dover.gov.uk |
| Porchlight | Housing and homelessness support across Kent. | 0800 567 7699 porchlight.org.uk |
| Emmaüs Douvres | Homelessness and community support. | Archcliffe Fort, Archcliffe Road, Dover, CT17 9EL 01304 204550 emmaus.org.uk |
| Centre de sensibilisation de Douvres | Support may include housing advice, mental health support, addiction recovery, CV writing and job search help. | Victory House, 168–172 Snargate Street, Dover, CT17 9BZ 01304 339022 admin@doveroutreachcentre.com |
| Oasis Domestic Abuse Service | Support for adults, children and young people. | Helpline: 0800 917 9948 Dover One Stop Shop: Thursdays, 9.30am–11.30am, Dover Big Local, Centre de Charlton, 41 Grande rue, Dover, CT16 1TT |
| Look Ahead | Domestic abuse support for men and people identifying as men in Kent and Medway. | lookahead.org.uk |
🤝 Specialist Support & LGBTQ+ Services
| Nom | Description | Contact details |
|---|---|---|
| Samphire | Migrant support, ex-detainee support and community inclusion. | 0800 917 9397 |
| Forward Trust | Support services for drug and alcohol use, housing and employment. | Maybrook House, Queen’s Gardens, Dover, CT17 9AH 01304 248290 dover@forwardtrust.org.uk |
| KRAN | Kent Refugee Action Network. Support for young refugees and asylum seekers in Kent. | kran.org.uk |
| Migrant Help | Support for people affected by displacement, exploitation, asylum issues and trauma. | migranthelpuk.org |
| Galop | LGBTQ+ anti-abuse support for people experiencing domestic abuse or violence. | 0800 999 5428 galop.org.uk |
| Switchboard | LGBTQIA+ listening and support line for anyone wanting to talk about sexuality, gender identity or related issues. | 0800 011 9100 switchboard.lgbt |
| Stonewall Housing | Support for LGBTQ+ people living in unsafe homes or at risk of homelessness. | stonewallhousing.org |
📍 Report a Local Issue
| Nom | Description | Contact details |
|---|---|---|
| Roads, pavements, potholes & streetlights | Report highways issues to Kent County Council. | Urgent highways: 03000 41 81 81 Out of hours: 03000 41 91 91 |
| Litter, encrassement de chien, fly-tipping & dirty streets | Report local environmental issues. | dover.gov.uk |
| Anti-social behaviour | Report through Dover District Council’s online portal. | Community Safety Unit: 01304 872220 CSU@dover.gov.uk |
| Dover Street Pastors | Night-time welfare and reassurance in Dover town centre. | 07742 196281 dover@streetpastors.org.uk |
| Kent Police | Non-emergency reporting. | Ladywell, Dover, CT16 1DJ 101 |
| Port of Dover Police | Port policing contact. | 01304 240400 |
💧 Utilities & Essential Services
| Nom | Description | Contact details |
|---|---|---|
| Gas emergency | Emergency gas safety contact. | 0800 111 999 |
| Power cut / electricity emergency | Report a power cut or electricity emergency. | 105 ou 0800 316 3105 |
| Wastewater / sewerage emergency | Southern Water emergency contact. | 0330 303 0368 |
| Water supply emergency | Check your water supplier’s emergency contact details. | Contact your water supplier |
🚌 Travel & Visitor Information
| Nom | Description | Contact details |
|---|---|---|
| Dover Centre d'information touristique | Visitor information and local guidance. | Dover Museum, Place du marché, Dover, CT16 1PH 01304 201066 vic@dover.gov.uk |
| Stagecoach Buses | Bus services for Dover and East Kent. | 03456 00 22 99 Pencester Road, Dover, CT16 1BV stagecoachbus.com |
| Dover Priory Station | Rail services. | Priory Station Approach, Route de Folkestone, Dover, CT17 9SB southeasternrailway.co.uk 0800 783 4524 |
| VisitDover / White Cliffs Countryside | Tourism and countryside information. | whitecliffscountry.org.uk |
| destination Dover | Local visitor and destination information. | destinationdover.org |
| Parking | Town centre parking locations. | Stembrook, Pencester Road, Maison Dieu, Ladywell, Camden Crescent Street, James Shopping Centre, Centre de Charlton, Place d'Albany |
| Taxi | Local taxi services. | Dover Taxis: 01304 727272 A2B Cars: 01304 225588 |
🚻 Public Toilets
| Nom | Description | Contact details |
|---|---|---|
| Stembrook Car Park Toilets | Public toilets. | 24 Stembrook, Dover, CT16 1PE |
| Connaught Park Toilets | Public toilets. | Connaught Street, Dover, CT16 1HB |
| Hôtel de ville de Maison-Dieu | Public toilets. | Biggin Street, Dover, CT16 1DL |
| L'Art Club Douvres | Emplacement du système de toilettes communautaires. | 27 Place du marché, Dover, CT16 1NG |
| Rebelles | Emplacement du système de toilettes communautaires, Front de mer Est de Douvres. | Défilé marin, Dover, CT16 1LW |
| Tour de l'Horloge | Toilettes Dover Seafront West. | Esplanade, Dover, CT17 9BX |
| Houe Samphire | Public toilets. | Route des Samphires, Dover, CT17 9FL |
Notez s'il vous plaît: Dernière vérification en juin 2026. Ces informations sont fournies à titre de guide général pour les services de soutien locaux et nationaux.. Contact details, les heures d'ouverture et l'éligibilité peuvent changer. Veuillez vérifier auprès de l'organisation compétente avant de voyager ou de recourir à un service..